Short break specialist tour operator Diamond Shortbreak Holidays announced it had ceased trading on 15 March, resulting in thousands of Britons’ holidays being cancelled.
The company, which was based in Market Harborough, offered a range of trips including city breaks, river cruises, walking holidays and coach and rail trips.
An estimated 16,000 people have had their holidays scrapped as a result of the company’s financial difficulties.
A statement has been issued on its website, saying: “It is with deep regret that we announce that Diamond Shortbreak Holidays Ltd which includes The River Cruise Line has ceased trading on 15 March 2017.
This is clearly going to be very worrying for the thousands of holidaymakers who’ve booked
“Anyone that has booked a holiday with us will be contacted in due course as sadly your holiday booking will not go ahead.”
Thankfully for customers the operator was an ABTA member, meaning holidaymakers are protected and can claim a refund.
A spokesperson from ABTA said: “This is clearly going to be very worrying for the thousands of holidaymakers who have booked with the company.
“Although unfortunately we have to confirm that their holidays are cancelled, the company’s non-flight based package holidays, such as coach or rail trips, are fully protected through ABTA.
“These kind of trips formed the majority of the company’s business, and customers with one of these bookings are advised to go to abta.com where they can start the process of claiming a refund.”
The association of travel agents and tour operators said that all customers who’ve booked packages will get a full refund.
In some cases this may be through their bank or credit card company and ABTA will provide a letter, which will make any claim straightforward.
The tour operator was also ATOL protected. Those whose packages included flights are advised to contact the CAA directly to claim a refund (caa.co.uk).
Customers who booked through a travel agent should contact their agent for travel advice on what to do next.
Diamond Shortbreak Holidays has been offering holidays in the UK and Europe for 19 years.
The company employed 52 staff in the UK and another 26 overseas.
At the time of the operator going into administration, there are 7,000 holiday bookings on the system, affecting approximately 16,000 passengers in total.